Support
Help with licence activation, installing the PWA, local backups and the Debt Payoff Planner.
Please do not email passwords, bank credentials, card numbers or a full debt backup unless support specifically asks for a redacted example.
Activate a licence
Open owedone.com/activate/, enter your licence code and activate the current browser/device. Each licence supports up to three personal devices/browser profiles.
Install the PWA
Chrome/Edge/Android can offer an Install option. On iPhone/iPad, use Safari > Share > Add to Home Screen after activation. Simple step-by-step guide →
Save a backup
Use Save Backup in OWEDONE to download a local JSON copy of your current plan.
Restore a plan
Use Import and select a valid OWEDONE JSON backup.
Licence recovery
If you lose your licence code, use the recovery form on the activation page. A recovery message is sent only to the purchase email associated with an active licence. If you have replaced devices and reached the three-device limit, contact support so the activation list can be reviewed/reset.
Privacy reminder
The licence system stores purchase/activation information only. Your debt names, balances, APRs, minimum payments and calculated payoff plan remain local in your browser/device and are not part of your licence record.
Calculation support
- If an issue involves a calculation, describe the inputs using approximate or redacted values where possible.
- If an import fails, keep the original backup file unchanged.
- Include browser, operating system and device type when reporting a device-specific issue.
Financial-information disclaimer
OWEDONE provides planning estimates based on the information you enter. It is not a lender, credit broker, financial adviser, insolvency practitioner or debt-counselling service. If you need regulated financial or debt advice, use an appropriately qualified service in your jurisdiction.